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Once you have confirmed that you wish to
proceed, we will e-mail you with an invoice for a deposit of 30% of the total price. This should be paid
within 28 days of your decision to go ahead. However, certain places, e.g.
Center Parcs, may require a deposit sooner than this. We will also require the names of you (the group leader)
and each member of your group for hotel bookings. Please note that if we do not receive the deposit and list
of names within 28 days we cannot guarantee that your trip will go ahead, as
certain types of accommodation require booking within that time frame.
The invoice for the remaining balance will
follow with your confirmation of payment received and should be settled no less than 40 days prior to your proposed departure date.
However, certain places e.g. Center Parcs, may require the outstanding balance
sooner than this. If that is the case you will be notified at the outset. The group leader is responsible for making all payments due
to us. The group leader must be at least 18 years of age and must be authorized
to make the booking on the basis of these booking terms and conditions by all
the persons in the group. Please check and confirm all details of your final
itinerary immediately on receipt. You must contact us within 14 days of the
date on your final itinerary email if any information appears to be incorrect,
as it may not be possible to make changes later.
Cancellation Charges
Cancellations for any reason must be made in writing only via e-mail
or by letter by the group leader. If any member of the group wishes to cancel,
the remaining passengers in the group must pay any increased charges due to the
cancellation, e.g. under-occupancy charges.
In the event of a
cancellation we will refund the following amounts:
- 75% of deposit refunded if notification received more than 40 days
prior to tour start date.
- 25% of deposit and full balance (if received) refunded if
notification received more than 21 days prior to tour start date.
If notification received less than 21 days prior to tour start date
no refund of deposit but balance refunded
(if received) in full.
If notification received less than 4 days prior to tour start date
no refund will be possible.
If balance is not received at least 40 days
prior to tour start date we reserve the right to cancel your booking and retain
full deposit.
Cancellations will not be made by us less than 30 days prior to tour
start date except in the event of non payment of balance or situations arising
which are beyond our control such as threats or acts of war, civil unrest,
terrorist activity, industrial dispute, natural disaster, industrial disaster,
technical problems to transport, closure or congestion of airports or ports,
severe weather conditions or any unforeseen circumstances attributable to acts
of God or force majeure. In the event that we are unable to meet our commitment
to your tour booking, all monies paid will be refunded other than costs
incurred, such as hotel booking fees etc.
Liability
Sports Europe accepts liability for
illness, injury or death to yourself or anyone in your party, only if it is as
the result of negligence by any of our staff, agents, suppliers or their
employees while acting in the course of their employment or contract of supply.
We cannot accept liability in any
circumstances where performance of our obligations is prevented by reason of
war, threat of war, riots, civil strife, terrorist activities, industrial
disputes, natural and nuclear disaster, fire or adverse weather conditions.
We do not accept liability where boarding
or entry is refused for the following reasons: lateness of arrival for
check-in; failure to hold a valid passport, or insufficient funds; if in the
opinion of a person in authority you appear unfit to travel, or are likely to
cause discomfort or disturbance to other passengers; if you fail to co-operate
with airport authorities. In any of the above circumstances we will not be
responsible for any costs you may incur, nor will a refund be made.
Flight times are subject to alteration and
delay for reasons or events outside our control. We cannot accept responsibility
for any expenses incurred in this event. However, holiday insurance provides
cover in the event of an extensive delay.
Sports Europe uses a wide range of service
providers for transport, accommodation, and activities. Each service provider
is, and not the company, deemed to be responsible for the group while it is in
their care. All services are provided subject to the provider’s own conditions.
You are deemed to have accepted these conditions, which are available on
request directly from the supplier.
All our descriptions of areas, resorts and
accommodation are as accurate as possible. However, please bear in mind that
some facilities change or become unavailable due to events beyond our control.
We will try to keep you advised of any changes, but we do not accept liability
for them. Please remember that you are visiting a foreign country and should
accept that certain aspects are different to the UK: food, climate and customs.
You should be aware that ants, flies, cockroaches, mosquitoes and other insects
thrive in warmer climates. Sports Europe does not accept liability for any
disappointment in this regard.
Sports Europe reserves the right in its
absolute discretion to terminate without notice the travel arrangements of any
group member whose behaviour or actions cause, or are deemed likely to cause,
distress, damage or danger to other group members, employees or suppliers of Sports
Europe, or any third party. In the event of the tour being terminated for a
group member, members or group due to unacceptable behaviour, the company shall
be under no liability to pay any refund or compensation costs incurred by the
group or group member. Furthermore, the group leader and the group agree to
indemnify Sports Europe against any costs or claims made by its service
providers or any third parties that result from any damage or unacceptable
behaviour.
Sports Europe will not be held responsible
should any group member suffer personal injury, illness or death by
misadventure on the tour, unless the event occurs as a result of negligence of
the company. Nor will it be held responsible should such an event be caused
through the fault of another group member or any other third party not employed
by the company. Nor will it be liable should such an event occur as the result
of an activity which does not form part of the itinerary or activities, unless
such event occurs as a result of negligence of the company. However, Sports Europe
will do everything reasonable to assist the group should such circumstances
occur.
Complaints
If an individual group member or the group
has a complaint, Sports Europe requests that the group leader immediately
notifies the service provider concerned (transport company, hotel etc.) This
will enable the matter to be resolved on the spot. If that is not possible, or
if the complaint is not resolved, then the group leader should contact us on
return. Please write within 28 days of your return to the UK, enclosing a
report from your local representative, (if applicable). We will investigate the
complaint on your behalf, and a full and precise response will follow within 28
days, provided we have been able to investigate your claim fully in that time.
Unfortunately, we cannot deal with any complaints that are received after the
28 day period, or which do not have an accompanying statement from the local
representative if there was one.
Changes to Arrangements
In the unlikely event that we have to
change any aspect of your travel arrangements we will notify you in writing at
the earliest possible opportunity. These changes are usually minor. In the
event that we have to change your accommodation, we will endeavour to place you
in a residence of equal or superior quality at no additional charge. Should any
of the changes not meet your requirements you have the choice of i) changing your selected tour with us (which
may be subject to additional costs or a partial refund depending on the choice
of tour) or ii) advising us of the cancellation of your booking whereby you
will receive a refund of all moneys paid less any applicable administrative
charges. The prices stated on your confirmation invoice are guaranteed and will
not be subject to additional charges incurred due to tax increases etc. Sports
Europe do however reserve the right to change the prices of the tours stated on
its website and other company literature at any time and without prior notice.
Insurance
Sports Europe includes travel insurance
through a third party during your stay with us, although you may wish to take
out additional insurance cover. You should also carry an E111 medical cover
form when travelling within the European union. You are strongly advised to
read through the terms of any personally arranged insurance policy before
departure, especially regarding pre-existing medical conditions for those whose
health would affect your ability to travel. It is your responsibility to ensure
any insurance taken out by you meets your personal requirements. Participants
with any medical problems are strongly advised to consult their doctor before
embarking on any tour, and to advise the doctor of any activities which they
will participate in. Good time should be allowed should any immunisations be
required.
Passports and Health Requirements
It is your responsibility to ensure you
have a passport with at least 6 months validity remaining on arrival in your
destination. You should allow a minimum of six weeks when applying for a new
passport. We regret we cannot
accept any liability if you are refused entry into the country or onto any
transport due to failure on your part to carry correct documentation such as
passports and medical certificates such as E111.
Flights
"All scheduled
flights booked with Sports Europe are protected by the suppliers ATOL
licence. We act as an agent of Lazy Vacation Ltd when booking scheduled
flights, for your financial protection".
The
flight search engine is operated by our
affiliate company Lazy Vacation Ltd, and
operates under UK regulations. All flights
are covered by the Civil Aviation Authority
ATOL scheme.
Sports Europe will, on request, undertake
to arrange flights via Lazy Vacation Ltd to ensure ATOL protection, which we
are legally bound to do. However, you should be aware that this will incur
extra administrative costs, and the flight can be more expensive.
Alternatively, we are happy to advise you of the best available deals so that
you can book direct. ATOL protection means that your money is protected and
your return to the UK is guaranteed should the operator go out of business, but
obviously this adds to the cost of the flight.
Website
Your use of the Sports
Europe website and submittal of an enquiry form does not constitute a contract
or other agreement between you and us. You may not modify, copy, distribute,
display, reproduce or publish or sell any information or services obtained from
the website. Whilst we take reasonable steps to exclude viruses from the
website, we cannot guarantee such exclusion and no liability is accepted for
viruses. Material featured on the website is provided on an ’as available’
basis. Descriptions given may be based on inspections made on our behalf, and
on information passed on to us. Descriptions are therefore of what normally
exists at a given destination or venue. Further, facilities and amenities may
be affected by local conditions such as adverse weather. Sports Europe
therefore does not give any warranty that the material on the website is
complete, accurate or up-to-date at all times.
Security
Each group member is
individually responsible for his or her own personal behaviour while on the
tour. However, the group leader hereby accepts responsibility for the overall
behaviour and welfare of the group. All
children under the age of 16 years must be accompanied by an adult, or
designated adult responsible for their welfare and safety. The group leader
agrees that he or she has read and understood the terms and conditions contract
and will abide by it. This agreement applies to all members of the group, and
he or she is responsible for explaining the terms and conditions to all group
members, and is also responsible for any group member breaking the terms of this
agreement.
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